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Shipping & Returns

Help with Domestic and International shipping and returns.

How do I return my order?

Please email us at [email protected] to initiate a return or exchange and create your prepaid shipping label to send back your gear. With your order number and shipping address, you can request a return for a refund or an exchange for a dif

How long does a refund or exchange take to process?

Please allow 10-14 business days for your refund to be processed by your bank. Exchanges are sent out as soon as your primary purchase item shows in transit by the mail carrier. If your item is not received or received damaged you will be charged for

Why can't I track my order?

After placing your order, it usually takes about 1 business day to fulfill the order and begin the shipping process. This excludes all weekends and holidays. You will receive an email confirmation when your product is shipped and scanned by the carri

Can I cancel my order?

At Imperium, we understand that sometimes plans change, and you may need to cancel an order. We are happy to offer a cancellation policy that allows our customers to cancel their orders on the same day that they were placed. This is because we proces

Can I return my order?

We want you to be completely satisfied with your purchase. We understand that sometimes things don't work out, and we're here to help. That's why we offer a hassle-free return policy. For orders within the USA, you have up to 15 days from the date of

Does Imperium ships internationally?

We are based in the sunny city of Miami, Florida USA. However, we also ship our luxury jewelry worldwide. Our international shipping is done in an express way, so you can have your order delivered to your doorstep in no time. If you have any question