Can I cancel my order?Updated 2 years ago

At Imperium, we understand that sometimes plans change, and you may need to cancel an order. We are happy to offer a cancellation policy that allows our customers to cancel their orders on the same day that they were placed. This is because we process orders quickly, and once the item has been shipped, we cannot cancel the order.

If you do need to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request and issue a full refund. If the item has already been shipped, we can still offer a refund when the item is returned to us. We will provide you with a new shipping label, and the return shipping will be free of charge.

We want our customers to be completely satisfied with their purchase, and we strive to provide the highest quality products and customer service. If for any reason you need to cancel your order, please don't hesitate to contact us. We are here to help and want to make sure that you have the best possible shopping experience with us.